FAQ General

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  • How do I enquire about using your Styling Services + Furniture Hire?

    Please use our Wishlist Page.

    Alternatively, you can email hello@dplusdevents.com.au or call us on (02) 9870 4080

  • Where can I view your Hire Range + Collections?

    The best way to enquire about multiple Styling items or Furniture hire is to create a Wishlist.

    Go to our Hire Catalogue or Collections pages. Here you can browse our complete product range and select your favorite items.

    You select the product you like by clicking on the big + sign at the top of the image. This adds your selected product to your Wishlist.

    You can also Compare products by ticking the box at the bottom left of each product. When you are done, follow the pop-up prompts to view.

    Once you have finished selecting the items you like, press the Wishlist button on the top right of the screen. Here you will see all the things you selected on your Wishlist. Adjust the quantity you would like for each item, and then fill in the rest of the questions on the form. This is very important so that we can send you a refined Quote.

    Then lastly, press Send Enquiry; we then know the exact products you are interested in. Someone from our Styling Team will reply to your enquiry at their earliest convenience.

  • Are minimum spends in place for your services?

    Yes, we do have minimum spends in place for product hire.

    These differ based on time of year, days of the week and locations outside of the Sydney Metro area.

    Please enquire within.

  • Is Delivery + Collection included in the Quote for your services?

    Delivery and Collection fees are additional to the Hire costs for our products.

    We include a fee for Transport, Install and Dismantle on the quote for our services. These will be itemised for ease.

    Our Transport, Install and Dismantle costs are determined by the quantity of items, the delivery location, access to the venue and the date/time of your Event.

  • Do you set up the Furniture, Decor and Styling accessories?

    We deliver and install the Hire products into the room/space where the Event is being held based off a Floor plan/Mood/Style board that you have signed off on pre-event.

    We would then pack-down and dismantle from the room/space after the event as well.

    Of course, if your order is a Dry Hire, you would collect and return from/to our warehouse in Alexandria.

  • Where are you located + what areas do you service?

    We are based in Alexandria, Sydney, NSW.

    We typically cater for Events within the Sydney Metro area and surrounding suburbs.

    We have styled Events and delivered furniture in the past to greater NSW: Hunter Valley, Newcastle, Penrith, Camden, Palm Beach, Central Coast, Bowral, Wollongong, Lower Blue Mountains, Upper Blue Mountains and to Canberra.

    We have also styled roadshow Events that had stops in the major capital cities of Melbourne and Brisbane.

    If your Event is outside the Sydney Metropolitan area or you are planning a Roadshow event across capital cities, please contact us for special pricing.

  • What is a Dry Hire + where do I collect My Order?

    A Dry Hire is an order of products where the you organise collection and return for all of the items to and from our warehouse for your event.

    Only a few select products are available for Dry Hire, as many of our products are fragile or require special handling.

    These are hired against a signed bond form, with full pre-payment.

    All Orders must be collected from:

    Ground Floor, 55 Doody Street, Alexandria 2015

    ACCESS via loading dock

    Loading dock entrance

    Please press the DD buzzer

    Collect from Dock B


    *** Client is responsible for using suitable transport and is liable for any damages in transit/or to items

    *** Items have protective covers/boxes, the client is responsible for Removing and replacing these after use

    *** CLIENT is responsible for items to be moved DAILY to a SECURE/UNDERCOVER (where required) area after use

    *** MISSING/DAMAGES – please note any damages or missing items may warrant full replacement/repair fees

  • What is a Damage Waiver?

    A damage Waiver is payable by the Client to cover all costs associated with normal wear and tear to Products and any accidental damage to a particular Product, provided that the replacement cost and/or cost of repairs to any Product which was damaged does not exceed 10% of the hiring fee for the particular Product.
    The damage waiver does not apply to or cover any other damage to or loss of Equipment including, without limitation:

    (a) damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of Equipment;
    (b) damage or loss due to disappearance of the Equipment;
    (c) damage caused by the use or operation of Equipment in contravention of any of these Terms;
    (d) damage to, or loss of, the Equipment from any unknown cause.

  • What is the best way to get to your Offices/Showroom?

    Self Drive:

    We are conveniently located halfway between the airport and the Sydney CBD, in the inner-city suburb of Alexandria.
    Just 4km’s from the CBD, it is a short drive from the centre of the city, with on site parking readily available.

    Proceed up ramp to the Carpark. Take lift to Ground Level

    Taxi or Uber Drop Off:

    Proceed up ramp to drop off zone
    Take lift / stairs to Ground Level


    The closest station to us is Mascot, which is a comfortable 15 minute walk away.


    The 320 Bus Route travels between Mascot, through the Sydney CBD and to Gore Hill in Sydney’s north shore.
    The closest stop to us is located on Botany road at Shirley Street, about a 10 minute walk away.

    Once you’ve arrived, buzz us from the Keypad near the door that says – PRIVATE

  • What do your Styling Consultations cost?

    Our Styling Consultations are complimentary. Our Showroom Visits are by appointment only.

    Note: The Owner will normally include complimentary styling board(s) with quotations were requested by the Client.  The Owner reserves the right to charge additional styling fees when a client requests multiple styling concept boards but will flag any such proposed fees in advance.

  • Can I visit your Showroom?

    Our state-of-the-art Showroom is in the works- Stay tuned!

  • What is a Credit Card Security Bond Form?

    **Given instead of a Standard Cash Bond**
    PLEASE NOTE: This credit card will ONLY be charged if:

    • Any items/equipment are lost during hire period, and only after D PLUS D Events
    has contacted you and the venue to ensure items cannot be located.
    • Any items/equipment are returned damaged.
    • Outstanding invoices are not paid within agreed terms.

    D PLUS D Events will contact you prior to charging your card for any of the above. Should
    there be no response within a reasonable time frame D PLUS D Events will proceed with
    charging the amount owed.

  • What payment types do you accept?

    All credit card payments are subject to a 1.54% merchant fee (1.95% for AMEX), but we do not accept Diners. This surcharge will be added on at the time of processing.

    Payment via EFT (direct deposit, NOT BPAY) is only applicable at least five (5) working days prior to the function.

    Payment details are as follows:

    Account Name: D PLUS D Events Pty Ltd T/A D PLUS D Events

    BSB: 062 000

    Account: 2036 2515

  • What is your cancellation policy?


    Cancellation by the client must be in writing, cancellations made after quote has been confirmed will be subject to the following:

    • More than 30 days prior to the date of hire: Subject to 15% of the total amount of the hire value plus all costs incurred in the preparation of any custom designed or ordered items.
    • Less than 30 days prior to date of hire: Subject to 30% of the total amount of the hire value plus all costs incurred in the preparation of any custom designed or ordered items.
    • Less than 14 days to date of hire: Subject to 100% of the total amount of the hire value


    Removal of Products from Confirmed Quote

    Once a deposit is made the quote remains flexible until 14 days prior to the hire date. If the hire date is more than 14 days away, products can be removed entirely from the quote without penalty unless a product is custom ordered or custom designed, in which case all costs incurred will not be refunded. Once the hire date is less than 14 days away, if a product is removed from the quote (i.e. if the order contains 100 chair covers, and all 100 are removed) the client is subject to pay 100% of the hire value.


    Final Numbers

    To provide you with the best service & availability of Products, final numbers are due ten (10) working days (excluding public holidays) prior to the Client’s event. These are the minimum numbers on which we will base all charges on; numbers may increase after this point by mutual agreement.